Frequently Asked Questions
Everything you need to know about our fresh-baked snacks.
Are your cookies vegan-friendly?
Yes! Most of our signature Complete Cookies are 100% vegan, containing no dairy, eggs, or animal-derived ingredients.
What is the shelf life of your products?
Our cookies are baked fresh and typically have a shelf life of 6 to 12 months. You can find the specific 'Best By' date printed on each individual wrapper.
Do you offer international shipping?
Currently, we ship directly to customers within the United States. For international orders, please check our store locator to find authorized retail partners in your region.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure freshness. If you need to make a change, please contact our support team within 1 hour of placement, and we will do our best to assist you.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please reach out to us with photos and your order number for a replacement or refund.
Are there allergens like nuts in your facility?
While we offer many nut-free flavors, our cookies are produced in a facility that also processes peanuts, tree nuts, soy, milk, and eggs. Please refer to the specific packaging for detailed allergen warnings.